FAQ
What is Yusa BabyKids?
Yusa Baby Kids is a brand that offers high-quality clothing, accessories and toys for babies and children. Our products are designed with the comfort and health of children at the forefront.
Where are Yusa Baby Kids stores located?
Our store is in Fatih, Istanbul. You can order from our Online Store and Whatsapp Order line. You can shop through our website and benefit from our fast shipping service to anywhere in Turkey.
Products
What age ranges do your products appeal to?
Yusa Baby Kids offers a variety of products for babies and children from newborn to 13 years old.
What are the materials of your products?
The materials used in our products are high quality and natural fabrics suitable for the sensitive skin of babies and children. We use 100% cotton, organic cotton and other hypoallergenic materials.
Do you have modest children's clothing products?
Yes, long dresses, tunics and other garments specially designed for children who wear hijab are also available in our product range.
Order and Shipping
How can I place my order?
You can place your order on our website by adding the products you want to your cart and following the payment steps.
How long does it take for my order to be shipped?
Orders are usually shipped within 1-3 business days. Shipping times may vary depending on your location.
What are the shipping costs?
Shipping is free for purchases of 2500 TL and above. A flat shipping fee is applied for orders under 2500 TL.
Do you send cargo abroad?
Yes, we also provide cargo abroad. You can contact us via Whatsapp for details.
Returns and Exchanges
How to return or exchange a product?
If you are not satisfied with the product you purchased, you can request an exchange within 14 days after receiving the product. You can visit our Exchange page for detailed information about exchange conditions.
When will I get a refund for the product I returned?
Once we receive the returned items, your payment will be refunded to your original payment method within 7 business days.
Customer service
How can I reach customer service?
You can reach our customer service via email or by calling 05419210462. Our working hours are between 09:00 and 19:00 on weekdays.
How can I reach you?
You can reach us via the contact form or send a message through our social media accounts.
Other Questions
How can I be informed about new products?
You can subscribe to our newsletter to receive information about our new products and special campaigns. You can also follow our social media accounts to be informed about the updates.
Do you have special discounts and promotions?
Yes, we organize special discounts and campaigns during certain periods. You can follow our website and social media accounts to be informed about these.
If you need more information about Yusa Baby Kids, please feel free to contact us. Our goal is to provide the best shopping experience for both kids and parents.
